Shipping Information
We're committed to getting your sweet treats delivered safely and on time.
Processing Time
- Standard Orders
Typically ships next business day, but may take up to 5 business days
- Personalized Orders
5-10 business days for customization
- Corporate & Bulk Orders
7-14 business days for processing
Shipping Rates
- Candy Jars
$8 flat rate shipping
- Candy (Refills, Candy Grams, Candy Salad)
$7 flat rate shipping
- Subscriptions (Monthly & Prepaid)
$7 per delivery
Note: Additional surcharges may apply to Alaska and Hawaii orders.
Subscription Refill Schedule
Your refill shipping schedule is based on when you placed your original order:
Orders placed between the 1st – 15th
First refill ships around the 1st of the following month, then monthly thereafter
Orders placed between the 16th – end of month
First refill ships around the 15th of the following month, then monthly thereafter
Shipping Areas
We currently ship to all 50 US states. International shipping is not available at this time.
Note: Some candy items may melt during hot weather. During summer months (June-September), we recommend selecting express or priority shipping to minimize transit time.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly through the carrier's website or by logging into your account.
Shipping Policy
Effective Date: January 6, 2026
Thank you for choosing Sweet Trolley! Our goal is to ensure that your candy gifts and recurring candy shipments are delivered quickly, safely, and reliably. Please review our Shipping Policy below to understand how we handle your sweet deliveries.
1. Shipping Locations
- We currently ship to customers within the United States only.
- International shipping is not available at this time.
- Orders with shipping addresses outside the U.S. cannot be processed.
2. Shipping Methods & Delivery Times
- All orders are shipped via economy ground shipping with the USPS, UPS or FedEx at our discretion.
- Estimated delivery time: 3–7 business days after shipment.
- Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
- Candy Jars: $8 flat rate shipping.
- Candy (Refills, Candy Grams, Candy Salad): $7 flat rate shipping.
- Subscriptions (Monthly & Prepaid): $7 per delivery.
- Alaska & Hawaii: Additional surcharges may apply.
4. Tracking Your Order
- Once your order ships, you will receive an email with tracking information.
- Tracking updates may take 24 hours to appear after the carrier scans your package.
5. Warm Weather & Candy Integrity
- Our candies are carefully packaged to arrive fresh and in perfect condition.
- During warm weather months, we take extra care in packaging, but please note that melting can occur.
- We recommend shipping to an address where someone is available to receive the package promptly to prevent heat exposure.
6. Failed Deliveries & Address Issues
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or undeliverable address:
- We can reship the package for an additional shipping fee.
- Subscription shipments will resume on the next scheduled date after resolution.
7. Delays and Liability
- We are not responsible for delays caused by carriers, weather events, or circumstances beyond our control.
- Lost or damaged packages will be handled on a case-by-case basis, and we will work with the carrier to resolve the issue.
8. Contact Us
For any shipping questions, order changes, or delivery issues, please contact our team: